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FAQs

  • Do you test your products on animals?
    No! At Sirens, we are passionate animal lovers. The very thought of our beloved furry friends being subjected to testing brings us great distress.
  • Can regular consumers purchase products from your website?
    Yes, regular customers are welcome to purchase from our website as well! However, we encourage you to support your nail technicians by purchasing through them. Spread the love for our products and support your technician's business!
  • What types of hand care products do you offer?
    We offer a luxurious range of hand care products designed to pamper and nourish your hands. Our lineup includes: Hyaluronic Acid Hand Cream: Essential for optimal hydration, leaving your hands feeling soft and supple. Revitalizing Hand Scrub: Packed with Jojoba Oil, this scrub gently exfoliates without drying out your skin. Anti-aging Hand Serum: Formulated with Niacinamide, this serum helps prevent and reduce fine lines, wrinkles, and age spots. Nail and Cuticle Treatment Cream: Targeting weak nails, sore or dry skin, and reducing inflammation, this cream promotes healthy, beautiful hands.
  • How do nail technicians become trade members?
    Becoming a trade member is simple! Just fill out the trade form on our website, and your application will be reviewed by our team. If you meet the criteria, your membership will be approved.
  • How long does shipping take?
    Shipping times are outlined in our Shipping and Returns page. Please note that as a small business supporting other small businesses, our shipping may take a bit longer than usual. In-stock products will be shipped no later than 10 working days after purchase. Our products are made in small batches for longevity upon arrival.
  • What is your return policy?
    We accept returns only for physically broken items. Please refer to our Shipping and Returns Policy for detailed information.
  • How can customers contact customer support?
    Customers can contact us via the contact form on our website, email us at hailey@sirensonline.co.uk, or send us a direct message on Instagram at @_sirens_official.
  • Are your products suitable for all skin types?
    Our products are suitable for individuals without nut allergies and are also gentle enough for sensitive skin. However, if you have a nut allergy, please refrain from using our products. In case of any adverse reactions, please discontinue use immediately and seek medical advice if necessary. We kindly request that you report any reactions to us using our contact details provided.
  • What are the benefits of becoming a trade member?
    As a trade member, you gain access to special trade prices, allowing you to keep the profit from your retail sales. We're here to help you increase your earnings and support your business.
  • Do you offer international shipping?
    Unfortunately, we do not offer international shipping at this stage. However, we may consider this option in the future.
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