SHIPPING & RETURNS
Shipping Policy:
Thank you for choosing Sirens! Please review our shipping policy outlined below before making a purchase:
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1. Shipping Timeframe:
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In-stock items: Orders containing in-stock items will be processed and shipped within 10 working days (Monday to Friday, excluding holidays). Please note that this processing time does not include shipping transit time.
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Pre-orders: For pre-order items, the estimated shipping timeframe will be clearly stated on the individual product page within the pre-orders section of our website. Please review this information carefully before placing your order.
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All products are made in small batches ready to ship, which helps to prolong the life of the products.
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2. Returns:
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We strive to ensure the quality of our products and your satisfaction with your purchase. However, please note the following:
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Every item is labelled by hand, not by a machine. Human error may occur in the labelling process.
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Any cosmetic imperfections resulting from the handmade nature of our products will not be deemed as faulty.
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We only accept returns for items that are faulty or broken.
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To initiate a return for a faulty or broken item, please contact our customer service team within [number of days] days of receiving your order. We will provide further instructions on how to proceed with the return process.
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Please note that we do not accept returns for reasons other than the item being faulty or broken.
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3. International Shipping:
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At this time, we only offer shipping within the UK. We do not ship internationally. We apologize for any inconvenience this may cause.
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4. Shipping Charges:
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Shipping charges will be calculated and displayed at checkout based on the weight and destination of your order.
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Free shipping may be available for orders that meet certain criteria, as indicated on our website or during promotional periods.
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5. Order Tracking:
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Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the delivery status of your package.
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6. Contact Us:
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If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. We're here to assist you!
By placing an order with Sirens, you agree to abide by the terms and conditions outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice. Please check back periodically for any changes. Thank you for choosing Sirens!
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Sirens
Email: hailey@sirensonline.co.uk