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STORE POLICY

Store Policy

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1. Customer Care:

  • Contact Channels: Customers can reach us via email or Instagram direct messaging from Monday to Friday, 9:00 AM to 5:00 PM.

  • Response Time: We aim to respond to all inquiries within 24 business hours during our operating hours.

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2. Privacy & Safety:

  • Personal Information: We collect and use customer information, including name, address, phone number, email, and social media, to process orders and provide tailored services.

  • Payment Security: We prioritize the security of payment transactions. Our website provider offers robust security measures to ensure the safety of all payment transactions. Additionally, we are PCI DSS compliant, adhering to industry standards for the protection of cardholder data.

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3. Wholesale Inquiries:

  • Trade Membership: We offer a trade membership program for professionals in the beauty industry, including beauty therapists, nail technicians, and salon/spa owners. To join, please provide your Instagram handle or certificates demonstrating your professional status and current client base.

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4. Payment Methods:

  • Accepted Methods: Currently, we accept credit/debit cards, PayPal, and offline payments for orders.

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5. Returns & Refunds: (*Refer to Shipping and Returns Policy*)


6. Shipping & Delivery: (*Refer to Shipping and Returns Policy*)

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7. Terms of Service:

  • Support Small Business: By purchasing from Sirens, you support a small local business. Our products are crafted in small batches by a UK-based manufacturer, often involving other small businesses in the process. Due to this, there may be longer wait times for product delivery, and products may not always be 100% perfect due to the handmade nature of our items.

  • Dispute Resolution: If you encounter any issues with your order, please contact us directly, and we'll make every effort to resolve the matter satisfactorily.

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8. Contact Information:

  • Contact Us: For inquiries, reach out to us conveniently through Instagram direct messaging at @_sirens_official or email us at hailey@sirensonline.co.uk

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